Lost bag!!! Worst service ever!!

CLAIM TITLE: Lost bag!!! Worst service ever!!
DATE LOST: September 4, 2018
CATEGORY: Luggage

LUGGAGE SUB-CATEGORY: Carry-On

ITEM BRAND: Vans
ITEM MODEL: Small carry on
ITEM COLOR: Black
ITEM MATERIAL: Canvas
AIRLINE: Lufthansa
DEPARTURE AIRPORT: Belgrade-frankfurt
ARRIVAL AIRPORT: Brussels
FLIGHT NUMBER: LH411, LH 1008
WHERE WAS ITEM LOST?: Airport

WHICH AIRPORT: Departure

DEPARTURE AIRPORT: Check-In
CHECK-IN: I don’t know, I chack in in Belgrade to Frankfurt and brussels. Bag never came to brussels

PROPERTY DESCRIPTION:

Brand vans, small black one with green edges

IMAGE OF LOST ITEM: