FILE LOST PROPERTY REPORT

Submit your claim to report property you’ve lost at the airport or on your flight.

Filing your lost property report online assists in identifying property as it comes in. Provide careful detail description of the item and the time/location it was last seen. A Service Agent will be assigned to process your case with the airport or airline. There is a $39.99 charge for us to process your claim request. Once your report has been filed, a Service Agent will be with you shortly.

Note: It can take lost property up to 24-hours to reach the airport lost and found department.

InstaFile Report Form

Contact Information

First Name *

Last Name *

Email *

Phone Number *

Shipping Address *

City *

State/Province *

Zip/Postal *

Country *

Trip Information

Please carefully complete this section to provide as much accurate detail to our Agents to identify your lost property

What is the item you lost? *

Date Lost *

Airline Name *

Flight Number *

Departure Airport *

Arrival Airport *

Lost Property Details

Specific Location Where You Left Your Property *

Examples Include: Departure Airport, Arrival Airport, Connecting Flight, Airline

Approximate Time the Loss Occurred

Please include AM/PM.

Please Explain Your Connecting Flight *

Please include Airline, Flight Number, Seat Number

Seat Number *

Departure Airport Area *

Departure Airport Area

Arrival Airport Area *

Arrival Airport Area

Provide Detailed descriptions (ie., size, contents, brand, etc..) *

Item Color *

Item Brand/Model

Is Your Item a Checked Bag? *

Yes

Unfortunately, we are not able to process claims regarding to lost, checked luggage. For further assistance, please contact the airline directly.

Is Your Item a Cell Phone? *

Yes

Lost Cell Phone Number *

Is Your Item a Laptop / Tablet / E-Reader? *

Yes

Carrying case / Protective case color and style *

Serial / IMEI Number

Image of Lost Item

Maximum file size: 1.54MB

Payment

Please Note: Our primary method of contact will be via email. Please be sure to check your email (including spam folder) for our updates.

Confirmation Number

Terms & Conditions Agreement *

I understand and have read the Terms and Conditions of this service, that upon payment my claim will be listed on a public online Global Database, and that Service Agents will work on my behalf to file proper documentation with appropriate resources, both public and private, in attempt to recover my lost property. This service does not guarantee property recovery. If item is self-recovered while services were being provided, a refund will not be provided. InstaFile is not affiliated with any airport or airline.

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