InstaFile Service Agent Reviews


THANK YOU SO MUCH!! What an incredible service you all provided. I will make sure I direct any of my friends who lose things at the airport to you all. HAPPY FRIDAY!!!! I am so so so happy.

-Nicholas R.

I received my computer yesterday! Thank you so much for your help.
-Kyra

Thank you so much for finding my surface Thanks again!
-Carina

I got a call this morning that the Kindle has been located! I completed the shipping information today and it will be on its way. Thank you so much for the follow-up.

Warmly,
Tiffany B.

Good news, laptop has been found. Thanks again for your help.

You have been amazing to work with.

All the best,
Barbara

This is still absolutely unbelievable to me, but yesterday I was contacted by Lost & Found in the Delta terminal and my backpack and computer were recovered. I retrieved my items last night and everything is present. I had completely given up hope on ever seeing those items again and in fact, have already received a new computer from my IT department. Apparently, miracles do happen.

Thank you for your service. I appreciate the constant contact throughout this entire process. My items have been recovered, so feel free to take my case out of circulation and mark it as closed…with a happy customer.

Have a wonderful rest of your week.

Cheers,

Sean H.

Thank you sooooo much agent 222 I really appreciate all your hard work in finding my iPad. Please thank your team members for all their effort too that has now paid off. You all have made my day/ week !! Thank you- Thank you!!!

Blessings
Andreè T.

Thanks so much for your help and the great news! I will follow these instructions for getting my laptop back. Really appreciate your help with this entire process!!

Cheers, Henry

Good news! A lady from JetBlue located my bag and is going to return it to me. I am so happy and thank you for keeping up with my case.

-Sandy

I just heard the news! They found my lost watch at TSA. Thank you so much for getting in contact with them. I would gladly pay for your services if needed again.

-Tom

Oh my goodness I feel like I can breathe again! I use this iPad so much and had so many important things on it. Thank you So much for helping get it back to me.

-Claire

Thank you very much for the good news and your wonderful assistance. As we don’t have anyone in Istanbul to pick up the item, we will contact the courier you suggested to organize the pickup and delivery. Once again thank you.

-Dickran

Thank you very much for your help, today we received the package in full! We are so grateful for your help.

-Gabriella

Thanks for your help. My dad was able to pick up my wallet from the Salt Lake airport an hour or two ago. Thanks again!

-Collin

Thank you for finding my phone and for shipping it to me. I’ looking forward to receiving it soon. Wishing you the best.

-German

OMG! I am forever grateful!! You are an amazing team! You have made my week!!! Thank you so much!!!

-Adriana

My kids are jumping with joy! We travel a lot and our Nintendo Switch is an integral part of getting through the flight. Thank you so much for the help!

-Tiana

Thank you so much! Your team’s efforts did not go unnoticed. These toys were very special to my daughter. All of us are quite happy to have them back.

-Mary

Thank you for your work! It was a pleasure to do business with you! Let me know where I can leave a review. You are THE BEST!

-Nadia

Thank you for getting back to me so quickly. You have been very helpful I will give them a call to work out shipping now. Thank you for everything and your guy’s time.

-Alyssa K.

Thank you so much for the great news, what a relief! Thanks to you and your colleagues for a smooth recovery process. I really appreciate your help and consistent communication.

-Danna E.

Thank you for your help. Amazingly, everything was found and was in the lsot and found at Orlando Airport and I was able to retrieve everything. Case Closed! Thanks so much!

-Jim

My property has been recovered!! I have it in my possession! Yay!! Thank you for your help!!

-Gina M.

Hello, My backpack has been found and sent to my address. Thank you very much for your help. Have a nice day.

-Angelina L.

Good Afternoon! DFW Lost and Found just contacted me to let me know that both items(laptop & Nintendo Switch) have been located & will be shipped back to me. Thank you so much for your expedient help!!! I’m very grateful to you all.

-Christopher K.

Thank you so much for your help in finding and returning my lost item!

-Deborah

Hi,Thank you so much. I was able to retrieve my computer from TSA today. Thank you for all your help.

-Liana S.

Hello, I appreciate any and all assistance in tracking down my lost item! Thank you.

-Maria

The service you provided when I lost my computer at Toronto Pearson Airport was first class. I was convinced it was gone forever, but you recovered it, and now have it back in my possession. Many thanks!

Hello! I am happy to report I received both items today via FedEx. Thank you, very much for the excellent service provided. Have a nice weekend!

-Judy G.

Thank you for your prompt service in pursuit of my misplaced item! It is comforting to know that your service is available to customers.

-Alayana

Just a short note let you know that we received our left behind computer yesterday. Thanks so much for your help in recovering and sending back our computer in such a timely fashion. Stay safe and thanks again.

-Tom and Dianne

Thank you! I am pleased t report the passport has now been found and returned to me. Thanks!

-Neil W.

Good morning, and thank you for checking in. I recieved a call from British Airways that it had retrieved my misplaced backpack. I am pleased to report that I picked it up last nigh so all is well! Thank you for all your help.

-Carl

iPad recovered

Thanks, guys-I have been contacted by Virgin Airlines. They have found it and called me. I will be picking it up soon. Thanks for all your help – appreciate it!

-Mark S.

Really appreciate all the help you’ve given me. I have my wallet, and it wouldn’t have been possible without you. Hope you stay safe and healthy during these times.

-Samuel H.

Hello! It has been found. It was mailed back to me last Thursday with everything in it. Thank you guys so much for your hard work! I’m so happy to have my jewelry back because of your guys!

-Madison S

Just want to let you know that Delta found the phone and sent it to us. Thank you so much for all your help and continual search. We very much appreciate you taking the time to look and communicate with us during this time. Your service was great!

My kist article was returned promptly upon my return flight, and I’m extremely satisfied with this process. Thanks, and it was well worth the money!!!

Thank you for your email! They contacted me earlier to say they found an item that matched my description. Currently in communication with them trying to arrange a shipment to my address. Thank you!

-Lily

Thank you so much!! I really appreciate how amazing and fast this process has been. Wish all things were as easy as this!

-Ashley M.

Just want to let you know that Delta found the phone and sent it to us. Thank you so much for all your help and continual search. We very much appreciate you taking the time to look and communicate with us during this time. Your service was great!

-Tammy

I can’t believe how fast and easy this was. With everything else that comes with losing an ID, it was nice to have you all working behind the scenes to track it down. Thanks so much!!

-Amanda

Thank you soooooooo much! I really appreciate all your hard work in finding my iPad. Please thank your team members for all their effort too that has now paid off. You all have made my day/week!! Thank you thank you !!!

-Andree T.

Thank you so much for the help with this! It’s been a stressful couple days wondering what I was going to do without my keys. Thanks again!

-Dane

My suitcase was found! It is not on the way back to me. I can’t express how much of a relief this is. Thank you SO much.

-Steven

The phone has been found! I can’t thank you enough. Hopefully, I don’t lose anything again but if I do, I know where to go!

-Glorida

I can’t believe it! I thought all my souvenirs from such a memorable trip were gone. Thank you so much for helping to track it down. I would pay even more than I did for your service!

-Shelby

This was a very special and sentimental watch. So to think I would never see it again was a huge burden. Thank you so much for lifting that burden for me!

-Faith

My lost item has been found and returned to me Thank you for all your help.

-Gary

Thank you so much to you and all the agents who helped with finding my laptop. It has been found in the CDG airport and I will pick it up soon when back in France.

-Esteban

I am so glad you found it! I just bought this jacket, and I was happy to pay for your services so I could get it back. Thank you so much!

-Janet

I am so happy right now! I use my Apple watch so much and the thought of not having it was stressing me out. Thank you for relieving some of that stress! I would pay for this service again in a heartbeat.

-Todd

They notified me that they found my bracelet. At first, they said it wasn’t there, but they later got back to me and said they had it. Probably because you punished the issue. Thank you so much for the help with this.

-Kyle

My daughter will be so happy! This is a very special toy for her, and she has been heartbroken thinking it was gone forever. Thank you so so so much!!

-Anita

After an already stressful flight, losing my bag certainly didn’t help. but the help you and your team provided made it all better! Thank you for the help tracking it down.

-Sam

I can’t even begin to think of what I was going to do if this backpack wasn’t found. Too many important things in it. thank you x1,000!

-Stanley

I had so many books on my Kindle and it was a lifesaver during long flights. I am so glad you were able to help me track it down after leaving it on the plane. Thank you so much!

-Kiera

You found it! I am so happy. I had just bought my hat on this trip and was very sad as I started to come to terms with not seeing it again. I appreciate you help so much!

-Maggie

Wow that was quick! I was already shopping for replacement jackets but you beat me to it! Thank you so much for the quick turnaround in finding this.

-Elliot

Oh my, what an ordeal it would have been to replace all the meds I thought were lost. Thank you so much for the assistance in getting this returned to me. It saved me a lot of trouble.

-Jean

There were WAY too many important things in this purse for it to be lost forever. Thank you SO SO much for helping with getting it back to me.

-Steph

My son will be so happy! We bought him this toy for his birthday while on this trip. He was so sad to be without it. Thank you from the bottom of my heart!

-Kenzie

My Nexus card has been found!! Thank you! We are returning on April 2nd and will hopefully pick it up then!

-Avril

Thank you thank you thank you!! This gift bag had so many souvenirs from our Disney trip that we were so excited to have a home with us. Hats off to you and your company for reuniting us with it.

-Tessa

Good news! A lady from Jet Blue located my bag and is going to return it to me. I am so happy and thank you for keeping up with my case.

-Sandy

‘I just heard the news! The found my lost watch at TSA. Thank you so much for getting in contact with them. I would gladly pay for your services if needed again.’-Tom

THANK YOU SO MUCH!! What an incredible service you all provided. I will make sure I direct any of my friends who lose things at the airport to you all.

HAPPY FRIDAY!!!! I am so so so happy.

-Nicholas R.

Good news!! I went to the airport on Saturday and retrieved my iPad from the AeroMexico ticket counter.

Thank you very much for all of your help and for reaching out to the various agencies. I do not believe I would have gotten it back without your help.

All good and thanks again…

Leslie

DFW lost & Found just contacted me to let me know that both items (laptop & Nintendo Switch) have been located & will be shipped back to me. THANK YOU so much for your expedient help!!!!! I’m very grateful to Y’all.

-Christopher K.

Thank you so much. I was able to retrieve my computer from TSA today. Thank you for all your help.

-Liana S.

I received a call from British Airways that it had retrieved my misplaced backpack. I am pleased to report that I picked it up last night so all’s well.

-Carl

Good news, headphones have been found. Thanks again for your help.
You have been amazing to work with.”
-Barbara

“Thanks for reaching out! I got an email that my camera was located and I just confirmed everything so it can be shipped to Amsterdam. So that’s great!
Thanks for helping out. “
-Doris

“Thank you for your great service. I finally received my package, everything was there”
-Maria L.

“A HUGE THANK YOU for all of your help!!!
My black coat has been found at Enterprise Rental car agency PHX and is on its way back to me!
Happy holidays and many thanks again as I so greatly appreciate your help as well as the help of your associates!”
-Julie D.

I just want to let you know that my laptop was returned already and I received it today. If you had something to do with the location process, I want to thank you (and your team) from the bottom of my heart.
I lost sleep over my work computer and having it back was such a relief.
Thanks so much for your hard work, what you do makes a difference in people’s lives for sure. Getting my laptop back made me so happy!!
Happy Holidays!!!”
-Vianey S.

“I’d like to pass along a huge thank you to everyone who participated in tracking down and finding my ring it has huge sentimental value and I can’t thank you enough.
I hope you have a fantastic day.
I will work with anybody necessary to have my ring shipped back to me.”
-Roberta M.

“I got in touch with JFK and they found my laptop! I just have to pay for the delivery and it will be sent to my address, thanks so much for your help.”
-Pat T

“Thank you! I got it. I just picked it up yesterday after work from the AA office. Thank you so much for your help”
-Hannah

I’m happy to report that United found my wallet and returned it! I hope this clears your desk a bit. Thank you!

-Amber

I can’t thank you and your team enough for tracking down my camera.

I just set up a delivery with Southwest, and the camera should be home in two days.

I will recommend you to anyone in the same situation. Thanks again!

-Phil K.

I have received and email from San Diego International Airport, Lost and Found, that they have found my wallet. Thank you for your help! I really appreciate it.

-Anja

My computer was promptly found and returned to me. Fantastic service! Thank you.

-Eric

Please accept my sincere thanks for finding my iPad and sending it to me. If there’s a place where I can leave a review of the process, please let me know.

-Danielle

THANK YOU VERY MUCH FOR THE GREAT NEWS!!! I’m working to sort out the pickup or shipping procedure compliance and will get back to you shortly. Thank you!

-Berenice

Thank you so much!!! I can’t tell you how excited I am to hear about this. I have already paid to have it shipped to me, and it should be here soon. Thanks again!

-Youseff

Thank you for the update!! Wow, I was so happy to hear the phone was! That made my month!!

-Scott M.

This is the best news to wake up to! Wow, thank you for your due diligence and assistance with all of this! Thank you again.

-Robbie

Thank you so much… you guys are awesome! I know it doesn’t seem like much, but it means a lot to me.

-Nicole

Thank you! I had just given up on getting it back and had planned to purchase a new iPad this weekend. I’m thankful it was found.

-PJ

Thank you very much for your email and for the confirmation regarding the status of mu ukulele. I really appriciate the work that both of your teams- Instafile and Changi Airport Lost and Found , have done.

-Ly

I received an email from Alicant Airport notifying me that they have found my bag and that it is now at their Lost and Found Desk. Thank you for your assistance with this matter.

-Patricia

I just got my watch back via FedEx, and I want to sincerely thank you for your kind services. This is a very old watch but had sentimental value to me. I send you all my best wishes for happiness and good health.

-Michel L.

My iPhone has been found and shipped to my home. Thank you so very much for your fantastic service.

-Sharon O

Hi all, I received a call today from the Orlando International Airport saying that my lost laptop has been found and will be shipped to me next week. I am grateful to all of you for your great help after I lost my laptop at MCO.

Best Regards

-Tongxin Z.

This is wonderful news thank you so much!!! I’m so thankful for your services and I couldn’t be happier! Thank you!

-Juan

I’m very pleased to advise that we have recovered our lost iPad. I picked it up from Virgin Baggage Service at Brisbane Airport today. Thank you so much for your professional service and a prompt turnaround. I have one very happy and relieved 8 year old.

-Nyree H.

I was so surprised and happy to find it and appreciated the help you provided. So thanks to all the staff and it was good knowing you were there to help me. You’ve been great!

-Anne

Thank you so much! This is great news! I really appreciate the work it took to find my vaccination car.

-Adia

Thank you so much! Alaska Airlines contacted me directly yesterday and it is already on the way back to me.

It was so helpful to have your service and it gave a busy physician great relief to know someone was on it.

-Natasha K

Thank you for your service and follow up. We have been contacted by United Airways and MY WALLET HAD BEEN FOUND !

-Darrell L.

“My phone has been found and returned – thank you for your assistance.”
-Karen R.

“It was not only found but it has also already been returned to me.
Very happy customer. TY”
-Ruth H

Thank you so much for y’alls awesome service! I received a notice today to let me know they found my bag.
You’re a lifesaver!
-Tyler

“I received my laptop this morning. thank you for your help!”
-Carolina S

Awesome, thank you so much! Really appreciate you and your company’s efficiency, communication, and effort. Finding this property will save countless hours of time and frustration
-Tim

I have my item back in hand. Thank you for your help! The person who I contacted at Southwest was shocked I found them directly but they had my phone. I never heard a word from Southwest themselves, so I appreciate your work. You guys definitely added value.
-Matt

Oh, happy day!!
I’m thrilled to have retrieved my IPad! Too many baby pictures of our new granddaughter to be lost.
Thanking you and your team for all this to happen is a huge appreciation! No more watching sad movies on plane travel to distract exiting plane!
Take care and stay safe,
-Jana S.
Florida, United States

Thank you very much for your hard work, dedication, and effort to do whatever was necessary to locate my iPad! You are right it is great news that you found it!
I am so grateful and I really appreciate the great job you and your team do.
I will for sure recommend your Company to my family, co-workers, and friends.”
-Ana M.

“Oh wow that’s great thanks 🙏 Coz it was the property of LAUSD school and we should return it to them when normal school starts. If not we have to pay a $1380 fine…
OMG thank you so much!
-Daria S.
California, Unites States

I am pleased to advise you that my iPad was located and returned! Frontier contacted me and we made arrangements for shipping. I am now in receipt of my equipment and I am very happy nearly everything was returned!
I am almost certain the additional help on your end made the difference in this matter. It’s been nearly 30 days but I never lost hope especially when I received timely updates from you all regarding the search. I appreciate the work done on your end! Can’t thank you enough!
-Dan

I am so happy right now💃🏽, thank you so much for your help!
I just got the Delta email you’ve forwarded and I followed the link to add all info for the mailing!
Have a wonderful day
God bless you 😊
-Fatou
Senegal, West Africa

They have reached me already and are going to ship it to me by Fed Ex! Yay!! This is amazing. Just a little over 24 hours it is on its way home. Thank you so much!! Tremendous service from everyone involved from the Alaskan Airlines Attendant to TSA McClaren to you! I appreciate it beyond words!
-Michelle

My iPhone has been found and shipped to my home.
Thank you so very much for your fantastic service
-Sharon O.
New York, United States

Thank you very much for your email and for the confirmation regarding the status of my ukulele. I really appreciate the work that both of your teams – Insta File and Changi Airport Lost and Found have done.
-Ly N.
Cambodia, Asia

Thank you so much! This is great news! I really appreciate the work it took to find my vaccination card.
-Adia

Thank you wallet was found and returned with everything and a debit card for the cash. So grateful!
– Jill M

I just got my watch back via FedEx, and I want to sincerely thank you for your kind services.
This is a very old watch but has sentimental value to me.
I send you all my best wishes for happiness and good health,
Michel Langlais

This is the best news to wake up to! Wow, thank you for your due diligence and assistance with all of this! I will fill out the form and go from there, thank you again!
All my best,
Robbie

I’m very pleased to advise that we have recovered our lost iPad. I picked it up from the Virgin Baggage Service at Brisbane airport today. Thank you so much for your professional service and a prompt turnaround. I have one very happy and relieved 8 year old!! 😊
-Nyree Hardiker
Australia

Today I got my laptop back at the lost and found office of the airport in Düsseldorf. I’m happy. Thank you.
-Karl

Australia

Oh my god, you made me very, very happy🙏 this is a very important thing for me🙏
I don’t know how to thank you, I have tears in my eyes🙏
I wish you and your company success, you make people happy🙏
thanks for the information. All the best.
Aleksandra G.

I wanted to thank you very much for the extraordinary professionalism that has shown me for the recovery of my forgotten Bagagle at Dubai Airport. Without you, I wouldn’t have my personal stuff.
Thank you.
-Paolo G.
Italy

I want to express my great gratitude to you for the help you gave me in finding my laptop! It was an excellent job!
Thanks a lot again! Warm Regards,
-Sergey Platonenko
Indonesia

Thank you so much! I appreciate everything everyone did to help return my son’s laptop. It means more than you know. Thank you.”
–Mandy W.

” I was Leary at first but the team was fast and I got my laptop back! Same day 🙂 thank you”
–Rob S.

“I AM VERY HAPPY THAT YOU HELPED ME TO FIND MY LAPTOP. Thank you very much for your good work and the good results. I am very proud to work with you. I will recommend your organization to my all contacts.”
–Renova
South Sudan, North Africa

“My iPad is found! I received a message this morning and I’m soo happy.
Thanks a lot for your help.”
–Mathieu G.
Another day, another iPad 😎🔍

“I can’t thank you and your Team enough for tracking down my camera.
I just set up a delivery with Southwest and the camera should be home in two days.
Thank you very much for your hard work.
I will recommend you to anyone in the same situation.
Hopefully, I will never need to use you again, but I do have your info just in case.
Thanks again,”
-Phil K.
Arizona, United States

“Please accept my sincere thanks for finding my iPad and sending it to me. If there’s a place where I can leave a review of the process, please let me know.”
-Danielle R.
Washington, United States

I sincerely appreciate your support in finding my laptop.
Thank you so so so much.
Best of luck with your work. ”
With respect,
-Begaiym M.
Kyrgyzstan, Central Asia

I received a call today from the Orlando International Airport saying that my lost laptop has been found and will be shipped to me next week. I am grateful to all of you for your great help after I lost my laptop at the MCO.
Best regards,”
-Tongxin Z.
Minnesota, United States

“A HUGE THANK YOU for all of your help!!!
My black coat has been found at Enterprise Rental car agency PHX and is on its way back to me!
Happy holidays and many thanks again as I so greatly appreciate your help as well as the help of your associates!”
-Julie D.

I just want to let you know that my laptop was returned already and I received it today. If you had something to do with the location process, I want to thank you (and your team) from the bottom of my heart.
I lost sleep over my work computer and having it back was such a relief.
Thanks so much for your hard work, what you do makes a difference in people’s lives for sure. Getting my laptop back made me so happy!!
Happy Holidays!!!”
-Vianey S.
Orlando, Florida

“I’d like to pass along a huge thank you to everyone who participated in tracking down and finding my ring it has huge sentimental value and I can’t thank you enough.
I hope you have a fantastic day.
I will work with anybody necessary to have my ring shipped back to me.”
-Roberta M.
British Columbia, Canada

“Thank you very much for your work 😘!
I was tired in Miami after my husband’s surgery and paid not enough attention to my stuff/ luggage.
But you did so amazing work! Appreciate and very grateful 🙏!”
–Roza
Kazakhstan, Central Asia

“I can’t even express how I feel right now. I waited so long to buy my Kindle fire and was loving using it. Thank you so much for your part in the search and thanks to all who are involved.”
–Marie

“This news really made my day 😊
I just sent the information to the EWR Lost & Found office.
Thanks a lot again for the great service!”
-Meriem E.
Canada

Thank you !!!!!! I had given up (for the second time!). I am so very appreciative of all your efforts!!
–Ilona M.
Texas, United States

“Thank you so much, my laptop was delivered and working! I truly appreciate your help in finding a very important piece of my daily life!
All the best, stay safe and healthy,”
–Danna E
New Jersey, United States

“Hello! Yes, it has been found. It was mailed back to me last Thursday with everything in it. Thank you guys so much for your hard work! I’m so happy to have my jewelry back because of you guys!”
–Madison S
California, United States

Yes, my lost items were recovered by the Logan Airport and my father was able to bring them to me at school today in the Caribbean. Thank you so much for all your efforts since I desperately needed my items for school and appreciate the diligence of your office to help me recover my items. Thank you so much and have a great evening.”
–Sylvie N.
Rhode Island, United States

“I so appreciated the numerous updates I received on the status of the search for my missing items. I knew that my claim was still active and not just received and then forgotten. The minimal fee charged for this service was totally worth it, even though my property was found elsewhere.”

Susan USA

“My personal phone fell out of my pocket on a business flight to a country I didn’t know the language. I was such a frantic mess when I found InstaFile. They did the footwork of finding my phone while I figured out where my hotel was. I’ve never been so relieved than to have that back in my hands.”

Joanne Florida, USA

“I knew exactly where I left my phone but didn’t have the time or patience to sit through the airport automated phone systems. One online claim to have my phone back in hand by the end of the day was well worth it.”

Richard S.Seattle, WA.

“Never thought something like that would ever happen to me. The airline lost my bags. With InstaFile I got my lost bags back within hours of losing them. The website was quick and easy to use. I’m very glad I found InstaFile, without them my trip would have been a complete disaster. The agent who was assisting me was very polite, professional with a very quick response time. I’m so thankful to InstaFile.com. Highly recommend!”

TimothyBrestskaya Oblasti, Belarus

“I had no idea what to do when I realized that my wallet is missing. I just flew across the ocean and there was no way to know exactly where I lost it. A friend recommended InstaFile Lost Property Reporting. I got my wallet back in less than 1 week. Thanks to IntaFile and I thought I’d never see it again.”

PeteTexas, USA