We’re sorry you experienced troubles on our website.

Please take advantage of this

COMPLIMENTARY
PROPERTY CLAIM

as a token of our appreciation for your business!

↓

FILE REPORT HERE

If you lost an unchecked item onboard a flight, in the gate area, airport food court, or another airport area, our Service Agents will make every effort available to us to return it to you as quickly as possible. Please fill out the form to submit your claim online.

InstaFile Report Form

Contact Information

First Name *

Last Name *

Email *

Phone Number *

Shipping Address *

City *

State/Province *

Zip/Postal *

Country *

Trip Information

Please carefully complete this section to provide as much accurate detail to our Agents to identify your lost property

What is the item you lost? *

Date Lost *

Airline Name *

Flight Number *

Departure Airport *

Arrival Airport *

Lost Property Details

Where was the item lost specifically? *

Examples Include: Departure Airport, Arrival Airport, Connecting Flight, Airline

Please Explain Your Connecting Flight *

Please include Airline, Flight Number, Seat Number

Seat Number *

Departure Airport Area *

Departure Airport Area

Arrival Airport Area *

Arrival Airport Area

Provide Detailed descriptions (ie., size, contents, brand, etc..) *

Item Color *

Item Brand/Model

Is Your Item a Checked Bag? *

Yes

Unfortunately, we are not able to process claims regarding to lost, checked luggage. For further assistance, please contact the airline directly.

Is Your Item a Cell Phone? *

Yes

Lost Cell Phone Number *

Is Your Item a Laptop / Tablet / E-Reader? *

Yes

Screensaver- Image seen when device is turned on *

Carrying case / Protective case color and style *

Serial / IMEI Number

Image of Lost Item

Maximum upload size: 1.54MB

Terms & Conditions Agreement *

I understand and have read the Terms and Conditions of this service, that upon payment my claim will be listed on a public online Global Database, and that Service Agents will work on my behalf to file proper documentation with appropriate resources, both public and private, in attempt to recover my lost property. This service does not guarantee property recovery. If item is self-recovered while services were being provided, a refund will not be provided. InstaFile is not affiliated with any airport or airline.

Payment

Please Note: Our primary method of contact will be via email. Please be sure to check your email (including spam folder) for our updates.

Confirmation Number *

reCAPTCHA

*Please Enter The Payment Confirmation Number for The SUBMIT BUTTON to appear.

If you are human, leave this field blank.

REPORT YOUR ITEM
Submit a lost property claim to the Global Airport Lost & Found Database.
AGENT OPENS CASE
Provide careful detail of your trip and property. A Service Agent will act on your behalf to recover your valuables.
RECOVERED PROPERTY IS RETURNED
The correct Authorities are provided with your contact information and if your property is found, you are contacted directly to have it returned safely.

WHAT HAPPENS WHEN I SUBMIT A CLAIM?

1. A case is opened based on the details you provide regarding your lost property.
2. Your property is filed with our Global Airport Lost & Found Database.
3. An assigned Reclaim Service Agent will act on your behalf to connect with the required Authorities and follow airport and airline processing procedures.
4. The airport/airline is provided with your information to contact you directly with updates of found property.

Airport and Airline Lost and Found procedures differ between companies. If you have left behind belongings during the security screening process, a visit to the bathroom, food court, or while waiting for your flight, it is important to take action as soon as possible. The sooner that you start the search process for your lost item or luggage, the better the chances for property recovery.

For any items left at a TSA security check point, please contact the TSA at 866-289-9673 or visit tsa.gov